Dura Blue ATV performance, suspension and axle products


Updated 8-24-07 Durablue has now applied a 20% restocking fee for any returns. This does not include exchanges. When you purchase a Durablue axle, you receive the added value of a warranty. The added value is for the future; beyond the moment you purchase the product. It entitles you to certain privileges and support. This warranty does not mean that you will never bend or break an axle. You will. It does not mean that you get unlimited free product forever. Below is a “nuts & bolts” look at the warranty. What is covered? The axle shaft only is covered for bending or breaking. Flanges, spline wear, hardware and/or surface finish are not covered. Heavy Duty Series axles are covered for six months. Eliminator Series axles are covered for as long as the original purchaser owns the axle. What if the axle is bent? If the axle shaft is bent less the .187" tir (total indicated run out), it will probably be straightened. This will not result in a weaker axle. If the shaft run out is more the .187 tir, it will probably be replaced. How long is my warranty period? Your warranty period is as long as the original purchaser owns the axle. If the axle is sold used, the warranty stays with the original purchaser. In other words, if you buy a used axle, it has no warranty. What is the warranty on a replacement axle? If you require a replacement axle under warranty, that replacement axle is warranted for as long you own the axle (you must be the original purchaser). If it should require replacement, you will be charged $175.00 plus freight. In summary, the first axle replacement is free. Any replacement thereafter costs $175.00. This special pricing is near cost and is a great value to the customer, as they will pay only "cost" for as many axles as they consume. This also allows Durablue to stay in business and support its warranty policies (Durablue is the only axle maker to still be in business after 25 years without any name/business changes which are commonly used to disallow warranty claims). Who pays shipping? The customer/owner is expected to pay all shipping costs. As a result, you can specify any UPS service you desire (air, ground, etc.). How do I make a warranty claim? Submit a copy of your original invoice showing that you are the original purchaser. If you do not have your original invoice, you may substitute a credit card slip or similar. Otherwise, the assumption is that you are not the original purchaser and are not entitled to warranty coverage. Clean the axle so that it is not dirty and/or greasy. Keep all nuts, bolts, rings, wheel hubs and/or other hardware. If you send the hardware and it is lost in shipping, you will be required to purchase new replacement hardware. Durablue is not liable for lost hardware. Include your name, address and phone number. If you wish to prepay return shipping and avoid a COD fee, include your credit card number and expiration date. Without prepayment information, we will ship COD, requiring a Money Order for payment. Straighten able axles are straightened and others are replaced. If Durablue is out of stock of the replacement axle, Durablue will ship as soon as the axles are available. Can I upgrade if the axle needs replacement? You may upgrade from the Heavy Duty Series to the Eliminator or X-33 or from the Eliminator to X-33. You will pay the difference in the suggested retail prices (plus the $175.00, if applicable). May I take my warranty claim to my dealer or distributor? You must deal directly with Durablue. The dealer or distributor is not authorized to give replacement parts nor make any warranty related decisions. Some dealers may help you by shipping the parts to us on your behalf. How do Export customers (outside the USA) access the warranty benefit? Due to shipping costs, bent axles are excluded from the warranty. You must have them straightened locally. To claim a warranty on a broken axle, you must return the center section of the shaft (about 12” of the shaft is sufficient). Include a copy of your original invoice with your name, address and phone number. You must also include a credit card number & expiration date for return shipping. Customers whose axle has been previously replaced under warranty will be charge $175.00 US plus the freight. Unless specific instructions are received, Durablue will ship the least costly method available at the time. Dealers and Distributors DO NOT give replacement axles without authorization from Durablue. Durablue will not be responsible for your actions with respect to the warranty. For instance, if you replace a straightenable axle, you will receive the straightened axle back. You now have a used axle rather than a new one. DO NOT return product as “no fit” or “defective” when it has been used. You will not receive credit for used product (when in doubt, request an RA number). If a warranty applies, follow the instructions above.

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