What is covered by the warranty?
The axle shaft only is covered for bending or breaking. Flanges, spline wear, hardware and/or surface finish are not covered. Heavy Duty Series axles are covered for six months. Eliminator Series axles are covered for as long as the original purchaser owns the product.

What if the axle is bent?
If the axle shaft is bent less the .187" tir (total indicated run out), it will probably be straightened. This will not result in a weaker axle. If the shaft run out is more the .187 tir, it will probably be replaced.

What is the warranty on a replacement axle?
If you require a replacement axle under warranty, that replacement axle is warranted for as long as the original purchaser owns the product. If it should require replacement, you will be charged $175.00 plus freight. In summary, the first axle replacement is free. Any replacement thereafter costs $175.00. This special pricing is near cost and is a great value to the customer, as they will pay only "cost" for as many axles as they consume. This also allows Durablue to stay in business and support its warranty policies (Durablue is the only axle maker to still be in business after 20 years without any name/business changes which are commonly used to disallow warranty claims).

Who pays shipping?
The customer/owner is expected to pay all shipping costs. As a result, you can specify any UPS service you desire (air, ground, etc.).

How do I make a warranty claim?
If you are the original purchaser, clean the axle so that it is not dirty and/or greasy. Include your name, address and phone number. If you wish to prepay return shipping and avoid a COD fee, include your credit card number and expiration date. Without prepayment information, we will ship COD, requiring a Money Order for payment. Straighten able axles are straightened and others are replaced. If Durablue is out of stock of the replacement axle, Durablue will ship as soon as the axles are available.

Can I upgrade if the axle needs replacement?
You may upgrade from the Heavy Duty Series to the Eliminator or X-33 or from the Eliminator to X-33. You will pay the difference in the suggested retail prices (plus the $175.00, if applicable).

May I take my warranty claim to my dealer or distributor?
You must deal directly with Durablue. The dealer or distributor is not authorized to give replacement parts nor make any warranty related decisions. Some dealers may help you by shipping the parts to us on your behalf.